Terms of Service

The services are intended exclusively for businesses and professionals. By purchasing them you represent that you act on behalf of a business and are authorized to bind it. To the extent permitted by law, consumer protection rules do not apply.

If you have signed a proposal, service order, or contract with LEMIT LABS, its specific terms prevail over these terms where they differ.

The specific scope of each service is defined in the purchased plan or the accepted proposal.

• AI agents and inbox automation for WhatsApp and other messaging channels.
• Chatbots for customer service, scheduling, reminders, and custom workflows.
• Integrations with Meta APIs, CRM, ERP, and other third-party platforms.
• Development of websites, e-commerce, and web and mobile applications.
• Technical support and documentation for activating and operating channels.

Automation plans are billed monthly in U.S. dollars (USD). Published prices exclude taxes, which will be added where applicable. Setup costs and custom projects are quoted separately.

Each plan includes a maximum number of AI replies per billing cycle. When 100% of the allowance is reached, the AI agent pauses and conversations move to human handling by your team until the start of the next cycle, unless we agree with you on an early upgrade.

You can switch plans at any time; the change applies from the next billing cycle.

We may offer, at our discretion, a 7-day free trial. The trial starts when your WhatsApp number is connected to Meta, requires no payment details, and does not trigger automatic charges. If the first payment has not been made when it ends, the AI service is suspended at no cost to you.

Plans are paid monthly in advance. Before each cycle we send you a payment request through a secure payment link or the agreed methods. We do not store card data or make automatic recurring charges: the service renews each month only when the new period is paid.

If a payment is not received on its due date, we send reminders and allow a 3-day grace period. After that, the AI service is suspended until payment is made; access to the client portal is maintained.

You can cancel at any time, without penalty, by messaging us on WhatsApp or emailing [email protected]. Cancellation stops future renewals, and the service remains available until the end of the period already paid. Unused AI credits expire upon final cancellation.

After cancellation we delete your data as described in our Privacy Policy.

Amounts for billing periods that have already started are non-refundable, except for duplicate charges, billing errors, a breach attributable to LEMIT LABS, or where required by law. Overpayments are credited to future invoices or refunded at your request.

The client is responsible for providing the necessary assets, permissions, and information and for using the services lawfully.

• Provide valid assets (WhatsApp number, Facebook page, Instagram profile) and keep its business portfolio verified in Meta Business Manager.
• Comply with Meta and WhatsApp policies and with the laws that apply to business messaging, including consent and opt-out rules (for example, the TCPA in the United States).
• As controller of its end customers' data, have a legal basis to process it, obtain their consent to receive messages where the law requires it, and inform them that they may be chatting with an AI assistant.
• Ensure that the information it gives the agent (prices, hours, availability, policies) is accurate and up to date.
• Not use the services to process health data or other special categories of data, or data subject to sector regulations such as HIPAA, unless specifically agreed in writing.
• Not send spam, unlawful, misleading, or offensive content, or unsolicited messages.
• Hold LEMIT LABS harmless from third-party claims arising from the content it sends, its contact lists, or the lack of consent from the recipients of its messages.

LEMIT LABS undertakes to provide the services diligently and securely, within the contracted scope.

• Configure and operate technical workflows securely and separately for each client.
• Keep client tokens, credentials, and data confidential.
• Provide human support during the support hours communicated to the client. The AI agent runs continuously, but we do not offer 24/7 human support unless agreed in writing.
• Not use client assets or data for purposes other than those contracted.

The agent's replies are generated with AI models and may contain errors or inaccuracies. The agent does not provide medical, legal, or financial advice. The client must supervise its operation, and the agent hands off conversations that require it to a person. LEMIT LABS does not guarantee specific business results.

We process end customers' data as a processor, on behalf of and following the instructions of the client, as described in our Privacy Policy. If your business needs one, we can sign a data processing agreement (DPA); for clients subject to the GDPR, it includes the European Commission's Standard Contractual Clauses for international transfers.

The client retains ownership of its content, trademarks, and data. LEMIT LABS retains ownership of its platform, templates, base workflows, and know-how. Ownership of custom deliverables is governed by the accepted proposal.

WhatsApp and Meta are trademarks of Meta Platforms, Inc. LEMIT LABS is not affiliated with or endorsed by Meta.

The services depend on third-party platforms (such as Meta, AI and infrastructure providers), connectivity, and the client's configuration. Unless a service level is agreed in writing, we do not guarantee uninterrupted availability.

To the fullest extent permitted by law, the services are provided "as is" and LEMIT LABS will not be liable for indirect damages, lost profits, or loss of business, nor for loss of data unless caused by a breach of our security obligations. LEMIT LABS's total liability for any claim is limited to the amount paid by the client in the 12 months before the event giving rise to it.

Nor is LEMIT LABS liable for:

• Suspensions, blocks, or changes made by Meta or other providers.
• Errors caused by assets or information misconfigured by the client.
• Use of the services or APIs outside authorized workflows.

We may suspend or terminate the service if the client breaches these terms, Meta policies, or the law, or if its use puts the security of the service or third parties at risk. Except in urgent cases, we will give notice first and a reasonable period to fix it.

When a LEMIT LABS solution connects to a Google service, the account holder must authorize access through OAuth. Use of the data obtained is limited to the authorized functionality and granted permissions.

These terms are governed by the laws of the State of New Mexico (USA). Any dispute will be submitted exclusively to the competent courts of Santa Fe County, New Mexico, without prejudice to any mandatory rules that apply.

We may update these terms for operational, legal, or technical reasons. We will notify clients of material changes by email at least 30 days in advance; continuing to use the services after that date means you accept them.

• If any provision is held invalid, the rest of these terms remains in effect.
• Our failure to exercise a right at any given time does not waive it.
• Neither party is liable for failures caused by events beyond its reasonable control, such as third-party platform outages, natural disasters, or acts of authority.
• The client may not assign the agreement without our written consent.
• These terms, together with the accepted proposal or service order, form the entire agreement between the parties. If the Spanish and English versions differ, the Spanish version prevails.

For questions about these terms, email [email protected].